Privacy Policy

Last Updated: January 15, 2024

Basin-ware ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, mailing address)
• Project-related information (photographs, travel details, design preferences)
• Payment information (processed securely through third-party payment processors)
• Communications you send to us

We automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• IP address (anonymized for analytics purposes)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (printing partners, payment processors, shipping carriers)
• Professional advisers (lawyers, accountants) when necessary
• Law enforcement or government agencies when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Photograph Handling

Photographs you upload for your photobook project are stored securely and are only accessed by team members working on your project. We retain project files for one year after delivery to facilitate additional orders. After this period, files are permanently deleted unless you request earlier deletion.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Request restriction of processing in certain circumstances

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Basin-ware
415 Railway Street
Vancouver, BC V6A 1A7
Canada
Email: [email protected]